General Terms and Conditions of Sale regarding EE Charge's Charging Services
Provider of EE Charge’s charging services are: The Energy Evolution Partnership Ltd, co reg no: 14009127 In the following called “EE Charge”.
Section 1. EE Charge Key – Terms of EE Charge charge card
1.1. A EE Charge charge card allows the customer to charge the customer’s electric car at the customer’s own charge point, as well as EE Charge’s and its partners’ charge points in the public space.
1.2. EE Charge charge card can be ordered by the customer by emailing hello@eecharge.co.ukat the price quoted in the price list in force at any time. The charge card shall be forwarded to the address provided.
1.3. Customer is billed for his monthly charging consumption according to actual usage and pricing at the end of a month.
1.4. The charge card must be stored securely. The charge card may not be left to unauthorized persons.
1.5. In the event of a loss of the charge card or suspected misuse, the customer must immediately call and block the card on 0207 593 8591 to avoid abuse. EE Charge’s customer service is open 24/7, so lost pieces can be reported 24 hours a day throughout the year.
1.6. The Customer shall not be liable for any loss resulting from the unjustified use of the charging piece by others, if the customer can prove to EE Charge that the charge card has been misused by others and the customer, having acquired suspicion or knowledge of the abuse, has done his utmost to limit the loss, including having immediately blocked the charging piece. However, the customer shall be liable without limitation for any loss arising from the customer’s fraudulent action or deliberate failure to block the charging piece as soon as possible.
Section 2. EE Charge app – Terms of Use of EE Charge
2.1. EE Charge is EE Charge’s property i.e. that associated data collected through the application regarding the location of charging locations belongs to EE Charge. This data may not be used for purposes other than the use of EE Charge , nor may it be transferred to third parties.
2.2. EE Charge also offers access to charging on the customer’s own charging points as well as at the recharging points included in EE Charge’s public network of charge point via the EE Charge app, which also allows direct payment for charging.
2.3. EE Charge is downloaded from the App Store or google Play, and when creating the customer as a user, the customer must approve the terms.
2.4. Registration of payment cards is required for payment via EE Charge.
2.5. Payment for the charge is then made via the payment card specified by the customer. The customer subsequently has the option to change his debit card under their personal profile settings. The payment itself is made via STRIPE.
2.6. EE Charge may make a credit check on the customer.
2.7. Charging via EE Charge applies only to the charge points that are part of EE Charge’s charging network as well as the charging points included via roaming partners.
2.8. Payment for each transaction is recorded on the customer and the use of EE Charge charging service is considered at all times as the customer’s acceptance of the collection and conclusion of a contract to purchase charging between the customer and EE Charge.
2.9. If the customer becomes aware that EE Charge has been used unauthorized in the customer’s name, the customer should immediately contact EE Charge Customer Service at phone number +45 32 266 299 and block his EE Charge account to avoid abuse. EE Charge may require the customer to confirm the block in writing, and in the event of theft, EE Charge may also require the customer to report the incident.
2.10. Under the Payment Act on unauthorised transactions in payment instruments, EE Charge is liable for losses resulting from EE Charge being misused by another person. However, in the case of unauthorized transactions arising out of the customer’s breach of the obligations imposed on the customer under these terms, in the form of gross negligence, the customer shall be liable for the full amount up to a maximum of £2,000. The customer is never responsible for any losses that occur after EE Charge has been blocked under § 2.9.
2.11. In addition to what follows from Section 2.10, EE Charge is not liable for any loss of, damaged or otherwise unusable mobile phone in connection with charging via EE Charge .
Section 3. Equipment and use of EE Charge’s charge points
3.1. The customer is responsible for providing, if necessary, a Mode 3 Type 2 cable for AC charging at stations with Mode 3 Type 2 connectors.
3.2. The respective owners of recharging points in the EE Charge network are responsible for ensuring that the charge points comply with applicable standards, laws and regulations. If the customer has signed a Connect service agreement on the charging points with EE Charge, EE Charge has assumed this responsibility as long as the customer has a Connect service agreement with EE Charge.
3.3. The charging capacity of the charging points is dependent on several factors, such as the technical condition of the electric car, the battery level and the capacity of the recharging point, where the component with the lowest common denominator will determine the power that the electric car can receive. EE Charge cannot therefore guarantee that charging the customer’s electric car is possible within a minimum/maximum power range.
3.4. Instructions for using EE Charge’s recharging points can be found either in the EE Charge app on or next to the charging points.
3.5. The recharging points may only be used for charging electric cars.
Section 4. Availability
4.1. Charging services are available to the customer 24 hours a day, but in practice the possibility of charging may be limited, e.g. by charging. because some of the recharging points are not available at certain times of the day due to special and/or local restrictions e.g. in the form of parking rules.
4.2. EE Charge aims to ensure that recharging points in EE Charge’s network are as functional as possible. If the charging point is affected by technical faults, EE Charge will try to correct the fault as soon as possible. If a recharging point is out of service for an extended period of time, this will be indicated in the inventory on EE Charge.
4.3. EE Charge reserves the right, without compensation to the customer, to modify or temporarily close the charging service or recharging point for updates, maintenance and error correction or due to force majeure conditions beyond EE Charge’s control.
Section 5. Payment
5.1. Use of the charging service in the form of a charge card is recorded on the customer in EE Charge’s customer systems. Based on the charging history of the last month, the customer’s usage is collected on an invoice.
5.2. The Customer shall be responsible for paying EE Charge for all use of the charging service carried out with a charge card.
5.3. Payment shall be received by EE Charge no later than the due date as stated on the invoice. If payment is not made in a timely manner by the customer, EE Charge is entitled to claim interest from the customer in addition to the invoice amount, according to the interest law from the due date stated on the invoice. In the case of faulty payment by the customer, EE Charge is also entitled to charge a reasonable fee for handling payment reminder or reminder. This fee will be provided at any time by EE Charge’s applicable price list on www.eecharge.uk.
5.4. EE Charge has the right to suspend a customer for a period of time if the payment terms are not met. (See also section 9 of the agreement’s validity)
EE Charge enables charging and payment on EE Charge’s own, as well as external operators’ charging equipment.
5.6. The applicable price for charging on a recharging point in EE Charge’s network is shown in the overview of the charging location in EE Charge and is clearly described to the customer before a charge can begin. EE Charge does not add additional charges to the price charged to the customer for each charging location.
5.7. Charging made via EE Charge is billed, after charging, on the credit card registered by the customer. The customer will receive a receipt in the EE Charge app as well as on email where total charging consumption and total price will appear.
5.8. Minimum price for a charge made via EE Charge is 0.80 pence incl. Vat.
5.9. When using voucher codes, the customer must enter the relevant voucher code in EE Charge in order to be able to charge at the price allowed by the voucher code.
5.10. If EE Charge charging points are charged via a platform other than EE Charge , EE Charge will not be responsible for any charges additional costs imposed from this platform.
Section 6. Consumption data and personal data
6.1. The data collection of the user’s location is essential for the functionality of EE Charge .
6.2. The information is stored and used exclusively in the app. The basis for the data collection requires the user’s permission to use location data through the device. The user can turn this access off at any time in the settings on the device. Deleted EE Charge deletes all stored information.
6.3. Information about downloads and updates of EE Charge is used to improve the app, as well as analysis work and administration.
6.4. The user is entitled to access the information collected, as well as verification, limit and removal of it. It is also in the law of the user to object to the processing of his information.
6.5. EE Charge stores charging history for each customer (such as information about which charge points are used, the amount of charge, the amount, and the time spent on charging). The charging history forms the basis for billing the customer.
6.6. EE Charge processes personal data in accordance with the applicable legislation on the processing of personal data. Through this agreement, the customer consents to EE Charge processing the customer’s personal data, such as the customer’s personal data. name, address, telephone number and credit card information for the purposes listed below. Personal information is collected by EE Charge in connection with the Agreement and processed by EE Charge to the extent necessary to fulfill the agreement (the basis for EE Charge’s processing of personal data). Personal data can also be processed for market and customer analysis, business management, business development and risk management. Processing of personal data may also be carried out for direct marketing purposes with the customer’s consent. For more information about the customer’s rights as a result of EE Charge’s processing of the customer’s personal data, please refer to EE Charge’s Privacy Policy, which is available on www.eecharge.co.uk. For questions or other matters related to EE Charge’s processing of personal data, please refer to EE Charge on 0207 593 8591 or by email to hello@echarge.co.uk
Section 7. Liability for errors, etc.
7.1. EE Charge shall not be liable for damages arising out of incompatibility between the customer’s electric car and recharging points, or because of the customer’s use of the charging services or recharging points if they conflict with the instructions and technical requirements set out in this Agreement or which EE Charge makes available to the customer at other times.
7.2. EE Charge shall not be liable for any indirect or consequential damages attributable to damage to the customer’s property and as a result of the customer’s use of the charging service or recharging point.
7.3. The customer is not entitled to compensation because a recharging point in EE Charge’s public network is closed or is not working.
7.4. The customer is responsible for complying with all guidelines and requirements according to the instructions from EE Charge from time to time. This includes responsibility for ensuring that the electric car that the customer uses for the charging service meets all charging requirements.
7.5. The customer is also responsible for charging cards and EE Charge used by unauthorized persons.
7.6. EE Charge reserves the right to immediately block charge cards and customer access to charging via the EE Charge app in the event of abuse if there is a risk of unsafe use of charge keyor EE Charge app, suspicion of unauthorized use or the risk of the customer not fulfilling his obligations to EE Charge.
7.7. EE Charge discerns no responsibility for the customer’s loss caused by erroneous or inaccurate information in the form of information. use of EE Charge . This is the same in situations where EE Charge is not operational.
Section 8. Transfer of contract
8.1. The Customer acknowledges that EE Charge may transfer all or part of its rights and obligations under this Agreement to another company within the same group or to another party that can reasonably be expected to fulfil the obligations under the Agreement in a satisfactory manner.
8.2. The Customer shall not have the right to transfer or otherwise transfer or transfer his rights or obligations to another person under the agreement.
Section 9. Validity of the agreement
9.1. These terms of the contract are currently valid. EE Charge has the right to terminate this Agreement with immediate effect if the customer violates these Terms of Agreement or uses the charging services or a recharging point in such a way as to cause inconvenience or damage to EE Charge.
Section 10. Changing conditions
10.1. EE Charge has the right to change these terms and conditions, provided that the customer is informed by email of the change at least two months before the change takes effect. In such cases, the customer is considered to have been notified two days after the e-mail has been sent.
Section 11. Applicable law and disputes
11.1. These conditions are verned by UK law.
11.2. Disputes arising out of the conditions are settled under UK law before the UK Court.
Section 12. Customer service
12.1. EE Charges customer service can be contacted by phone 0207 593 8591 or by e-mail help@eecharge.uk
Company Information
EE Charge is a brand for The Energy Evolution Partnership Ltd
Registered office:
128 City Road
London, United Kingdom
EC1v2NX
EE Charge Tel: 0207 593 8591
EE Charge Email: support@EE Charge.com
All rights reserved, EE Charge / The Energy Evolution Partnership Ltd
2023
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